Frequently asked questions

BalticMind is an AI automation partner for small and mid-sized businesses in Latvia and the Baltics. We build chatbots, process automation and AI integrations, plus related services — websites, SEO and AI visibility (AEO).

We work across industries, with a specialization in logistics and transport. Our solutions fit any business with repetitive, time-consuming processes — customer service, order processing, data entry.

No, quite the opposite — our core audience is small and mid-sized businesses. We tailor solutions to your budget and team size, starting from automating a single process.

Price depends on the complexity of the process. After a free audit you get a concrete quote, not an hourly rate — part of the fee can be tied to the results achieved.

After the audit you get a concrete project quote. Some services (chatbots, SEO, Content Factory) run on subscription plans with a fixed monthly fee.

Yes, subscription services have no long-term contract — you can change plans or cancel at any time.

Simple automation — 1–2 weeks. More complex processes, like logistics automation across multiple systems — 4–8 weeks.

A free 20-minute call where we discuss your processes and find where automation will bring the biggest benefit. You then receive a concrete plan and quote.

No. We handle the entire technical side — you just need to describe how the process works today.

Yes, we monitor performance and improve the solution after launch — support is part of the process, not a one-off wrap-up.

Yes, we plug AI directly into your existing systems and tools — CRM, warehouse, accounting — with no extra software, using APIs and tools like Make.com or n8n.

Website widget, WhatsApp, Telegram and Messenger — depending on your plan.

The solution and its configuration belong to you — you're not locked into BalticMind as the only possible maintainer.

Several programs are available depending on the project: LIAA digitalization vouchers (up to €100,000), ALTUM digital transformation (up to 35% capital subsidy), or LIAA innovation vouchers (up to 85%, only for new product development, capped at €25,000). Full comparison here — BalticMind assesses which program fits, for free.

No, this is a commonly misunderstood figure. 85% applies only to LIAA innovation vouchers — a narrow new-product development program capped at €25,000. Most automation projects fit other programs with different terms.

Yes. Every solution is built from the design stage to comply with EU AI Act requirements, accounting for its risk class and data protection principles.

Data processing follows GDPR requirements. Sensitive data is never shared with third parties without your consent, and every solution is built with data protection principles from day one.

Latvian, Russian and English — in the user interface, the automation logic, and customer communication.

An audit and improvements to how ChatGPT and other AI tools see and recommend your business in customer searches — similar to SEO, but tuned for AI answers. More on AI Visibility.

A service where you send a video or photo, and AI writes the copy for each platform and automatically publishes content to Facebook, Instagram, TikTok, YouTube and LinkedIn. More on Content Factory.